RETURN & CANCELLATION POLICY

1. Made-to-Order & Custom Jewelry Policy:

All our jewelry pieces—including made-to-order items, custom designs, and re-crafted pieces requested based on previous designs—are uniquely handcrafted upon order confirmation via email (info@revasabour.com)

Final Sale: Due to the bespoke and handcrafted nature of our pieces, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, custom specifications, or incorrect sizing provided by the customer.

2. Order Cancellation Window:

Requests to cancel or modify a custom or made-to-order item are only accepted within 24 hours of order confirmation and payment receipt.

Once production or handcrafting has commenced after 24 hours, orders cannot be canceled, refunded, or modified.

3. Manufacturing Defects & Damaged Items:

Every piece undergoes rigorous quality control before dispatch. However, in the rare event that your item arrives damaged, defective, or with a manufacturing error:

You must notify us via email at info@revasabour.com within 48 hours of receiving the shipment.

Please include your order details, a clear description of the issue, and high-resolution photos/videos of the item and its packaging.

Upon review and verification, if approved, we will arrange for the item to be returned for inspection and either repaired, adjusted, or replaced at no additional cost.

4. Conditions for Approved Returns / Repairs:

In approved cases for inspection or repair:

The item must be returned unworn, unused, in its brand-new condition, and without any scratches, alterations, or missing gemstones.

The item must be shipped back in its original packaging (including the luxury jewelry box, authenticity certificates, and all original documentation).