SHIPPING POLICY

Shipping Scope & Charges:

• Fully insured shipping for all orders, dispatched from our main headquarters in the Kingdom of Saudi Arabia to all domestic regions and worldwide.

• Customs & Duties: For international orders outside Saudi Arabia, customs duties and local taxes may apply and will be requested by the courier prior to delivery (to be covered by the customer).

2. Processing & Delivery Times:

• Shipping of in-stock products may take place within 5 working days from the order date, while unavailable or made-to-order items may take 30 days, up to 60 days or more, depending on handcrafted production times. Please check the specific shipping timeframe stated on each product page before proceeding.

• Orders placed after 12:00 PM, on weekends, or national holidays will be processed on the following working day.

• We do not deliver to P.O. boxes.

3. Couriers & Tracking:

• Shipments are handled by reliable courier services. Once processed, customers will be accurately informed via email of the courier's name and waybill tracking number to monitor the shipment online.

4. Shipping Damages:

• All goods are shipped with full insurance coverage against accidental damage. In case of damage during transit, we kindly ask customers to contact our Customer Service via email within 7 days from the delivery date.

• Please save all original packaging, items, and invoices to help us verify the damage. Once the damaged item is received back, a replacement will be processed within 30 days.

5. Customer Support:

• For any further information or special requests, please contact Revan's Customer Service via email, and we will do our utmost to fulfill your needs.